It took COMCAST only five days to do what no one else has successfully achieved in 62 years. They turned this flower child, peace-loving, OM chanting pacifist into a heavily armed and dangerous weapon of redheaded annihilation. I want to terminate every single Indian citizen in New Delhi or Calcutta who works for any call center. I am now officially a racist.
Those elitist snobs (generally liberal Democrats who voted for President Obarfup) who sniff disdainfully at something foul in the wind when asked about their TV viewing habits and will only reluctantly cop to watching PBS? Not me Sista. I am an unabashed TV baby. My DVR holds such a special place in my life that I prepare it kosher meals and set an extra plate for her at dinner. We get manis and pedis together; she is truly my BFF.
So, when one of our daily violent lightening storms blew her up last week, I was understandably devastated. Since this wasn’t my first rodeo with a scorched DVR, I went through all the usual checklist before embarking on that dreaded 90-minute phone call with Raj or Samir in India. Reboot, check, 3 times. Swap out cables, check, twice. Not even Mr. Adorable, with his backpack of skills, could fix my issue. Nothing revived my darling DVR; she was officially DOA and my 48 episodes of “The Barefoot Contessa”, 20 assorted movies, “The Millionaire Matchmaker”, and 79 “House Hunters” would have to RIP beside her.
Grief-stricken and verklempt, I fortified myself with two Grey Goose dirty martinis prior to placing that dreaded call; here in Paradise COMCAST will not send a repair tech to your home until you have been ground down by Raj or Samir for a requisite 90 minutes. It’s like penance for a Catholic; you can’t achieve relief until you ante up the vig. First, you are required to input every personal identifier God could create, not simply your account number and name, like any other company with a conscience and a soupcon of customer service. DOB, SS#, complete address, how many ounces of lint are currently residing in your belly button, and what was the maiden name of your eighth grade boyfriend’s mother?
Then, suddenly, there is the ear-splittingly high-pitched, heavily accented voice of one Raj, who persists in calling himself Joe, Bob, or Jim. They love to spin the fantasy that they are just around the corner from wherever you are, and are American to boot. “Oh hello Miss Ree Knee. So pleased to be allowed the most intense pleasure of the possibility of perhaps assisting you in your utmost troubles this very evening. How can your faithful servant Joe facilitate your joy this most pleasant day?” If obsequious was a scent I’d be inhaling that and chicken curry vindaloo through the phone line.
Predictably, after 90 minutes of rug-burned knees, holding a flashlight between my teeth and twisting my arthritic bits into positions that would make Swami Muktananda proud, and wriggling around like a Thalidomide baby, Joe sighs. “My most humble disappointment at being unable to assist you in your sorrowing troubles will be most vexing to me for long time to yet come, I am sure. My failure to resolve your sadness will bring deep shame upon my family’s name for many centuries forward. I apologetically request that you drive over two hours tomorrow and the headquarters will replace your annihilated box and cable, most enthusiastically I’m quite certain.”
Joe’s strikeouts continued when Headquarters smugly informed me that they changed policy and no longer allow customers to swap out their damaged boxes. Would I like to schedule a tech house call 4 days hence? No… but what I really wanted to do was rearrange all of your teeth, without benefit of anesthetic.
Arriving home, after a 2-hour drive to and from Paradise, with my deceased BFF on the seat beside me, I received a call from Samir, Joe’s more demonic and much less polite coworker. He demanded that I immediately reconnect all that Joe had put asunder the evening prior in order that his advanced technical team could run diagnostics. Looking down at the rug burns on my knees and elbows, I sweetly demurred; I would wait the four long days. “In that situation it will be most essential to cancel the technician visit; they cannot be scheduled until we resolve your trouble, which we most unreservedly do, over 120% of our chances.” Garrotted and defeated, I once again hit the carpet, knowing at least another 90 minutes of skin to surface pleasure was on the menu. When Samir was thwarted in his resurrection attempts, he promptly hung up on me. Yep, no exchange of pleasantries or good wishes for BFF’s successor, no marriage proposal, no plans to meet to break garlic naan…just a dead phone line.
Today, Day 4 arrives, as does COMCAST tech and hero Adam, who diagnosed and corrected the problem in under 3 seconds. My dear BFF was rescued from the jaws of death and pronounced fully restored, no replacement needed. Did I mention Adam is completely and resoundingly AMERICAN. Amen.
COMCAST…Satan is preparing a special place in hell for you and your imperious ways as we speak. And that, my friend, is the most polite thing I am allowed to say about how much you suck on this PG rated blog.